F.A.Q.

Your skin must be clean and dry.

Remove the tape protection and place the capsule on it.

Take the piece of tape and place the capsule on your sensor on the arm, making sure not to stick the tape yet. Once the capsule is on the sensor, you can compress the tape with your fingers.

Yes, that's quite normal. These are plastic parts, printed using the 3D printing process.  This consists of superimposing layers of molten material to compose the 3D object. Indeed, the layers are quite visible on the printed objects. The material used is PLA, a biodegradable material obtained from corn starch or sugars, which is used mainly in food packaging. By using PLA in 3D printing, it becomes rigid and has a rough surface, unlike conventional plastic. All the parts are checked before shipping and we touch up the models accurately without altering the quality of the print. We have chosen not to use toxic products to smooth the surface of the models. 

We work with craftsmen in the Loiret region to manufacture the 3D parts. The stickers are also printed in the Loiret. We assemble all the bracelets and other items in our workshop located in the Loiret. 

We advise you to wash it by hand in cold or warm water. Do not use chemicals and do not put it in the washing machine.

The 3D parts can be rinsed with lukewarm water. Do not leave your cuff exposed to a heat source, such as on the dashboard of the car. The 3D model can become deformed at 60° and above. 

You can read our care tips HERE

We do not have a paper catalogue, the only way to consult our products is on our website.

We offer many products whose stocks are regularly updated, so it is possible that the product you are looking for will be restocked quickly.

You can be informed when a product is back in stock by clicking on the "Notify me when available" link on the product page. You will receive an alert as soon as the stock is updated.

Fix'Style delivers anywhere in Europe.

For an order under 30€, we charge 2€60 for delivery in France and Monaco. For an order over 30€, delivery is free. 

For Europe and French overseas departments and territories, delivery costs for an order under 45€ are 5€. Free delivery for all orders over 45€.

For foreign countries, you have the option of sending a "simple letter without tracking". This stamp is charged at 2€50. It is recommended to use a tracked shipment. Without a tracking number we cannot accept any claims.

First, get your tracking number from the Post Office and check the shipping status of your order. 

Then, please contact us at contact@fixstyle.fr so that we can open a dispute with the Post Office. The Post Office has a 72-hour period before replying to us.

The account you create to order requires a complicated password. You can delete the account after ordering if you wish. You will not be able to save your bank details for future purchases.   

At the moment, we offer you only one method of payment by credit card: E-transactions from Crédit Agricole, a certified organisation in terms of secure payment on the Internet. We use the SSL process to make credit card payments as secure as possible.

The presence of a small padlock in your address bar shows that the payment page is secure. 

You have the right to withdraw from most internet purchases within 14 days. Send us an email to contact@fixstyle.fr to inform us of this and send us back the unsuitable item(s) in perfect condition. We will refund all costs except for the return postage, which you must pay. 

Yes, in the case of withdrawal. 

No, if we have sent you the wrong item or if an item is damaged. 

The confirmation email may be in your spam folder. If not, please contact us. 

We do not have a showroom, our products can only be purchased online on our website www.fixstyle.fr.

However, if you live in the Orléans area, you can collect your parcel from our premises from 8am to 5pm, Monday to Friday, by appointment.

Unfortunately, all of our billing is generated on our website, so we do not take orders by phone. However, if you have any problems placing your order, you can email us (contact@fixstyle.fr) or call us (+33613977586).

You can find your purchase invoice in your customer account by clicking on the link "My order history". For each order, you can download the invoice in PDF format.

If you wish to cancel your order, please contact us as soon as possible by email at contact@fixstyle.fr 

You can track the status of your order at any time in the "Order History" section of your customer account:

The order will be in "preparation" status when it is picked up, it will then change to "shipped" status once it leaves our warehouse.

You have just placed your order and you want to add an item? Please contact us by phone (+33613977586) as soon as possible.

My order is missing a product or the quantity I received does not correspond, what should I do?

Please contact us as soon as possible with your order reference, either by telephone or by e-mail, indicating the defective or missing product(s).

Click here to reset your password.